Host
The host of the training courses, workshops and webinars is AERTiCKET GmbH, based in Berlin. Exceptions are the airline webinars, where the respective airline or airline cooperation is the host.

Registration fees
The participation in our online trainings is free of charge.

If the training you would like to participate in is subject to a fee, then the following applies: The participation fee will be charged by invoice and must be paid by the respective specified payment date. Until the amount has been credited to a bank account of AERTiCKET GmbH, there is no entitlement to participate in the event.

Minimum number of participants
The minimum number of participants is five. AERTiCKET GmbH is entitled to cancel events if the minimum number of participants is not reached up to one day before the event date.

Technical disruptions
If a system required for the training (or one of the applications offered therein) is completely or temporarily unavailable during a training for reasons for which AERTiCKET GmbH is not responsible, there is no right of recourse.

Withdrawal, Cancellation, No Show
In case of cancellation by the participant, cancellation fees of 100 % per registered participant will be charged for on-site trainings from seven days before the start of the event. For online trainings a cancellation fee of 15 Euro will be charged.

Cancellation must be made in writing (e.g. by e-mail). The receipt of the cancellation is decisive for the running of the deadlines. If you are able to name a substitute person who agrees in writing to take your place, no fees will be charged.

No-show at an event is not considered a cancellation. In this case, the invoice amount will be due in full. For online trainings 25 Euro will be charged.

Cancellation and simultaneous registration for a new training date do not release from the payment of the above cancellation fees.

Payment of a cancellation fee does not entitle the participant to claim partial services, e.g. in the form of teaching materials, video recordings, etc.